Remember to check your ordered products carefully upon receipt!!!

In accordance with the General Terms and Conditions of Sale of the online shop www.demo.sandex.pl of 1 August:

Defects in goods and the complaints process

1. The Customer is obliged to check the Goods carefully upon receipt. Only damaged Goods or those which do not comply with the order accepted by the Seller are subject to complaint.
2. eComplaints should be submitted in writing within a maximum period of 7 calendar days from the date of receipt of Goods.
3. eComplaints lodged after 2 p.m. Polish time are treated as complaints lodged on the following day.
4. Goods after processing, with applied decorations are not subject to complaint.
5. The Seller reserves the right to consider any application within 14 days from the date of receipt of the application and inform about the final decision within the next 7 days.
6. The Seller may ask the Customer to provide additional information regarding the Goods complained of or request the return of such Goods in whole or in part in electronic or paper form. The Customer is obliged to respond or make a return in accordance with the Seller's instructions within - 7 days from the date of receipt of the correspondence from the Seller under pain of rejection of the complaint.
7. Complaints relate only to defects of the Goods or non-conformity with the design, exceeding the tolerance and inclusion ranges specified in § 13. Damages or irregularities resulting from improper operation or use of the products cannot constitute an effective basis for complaint.
8. Complaints relating to elements of the Goods not included in the Final Design or relating to elements described inconsistently with these Terms and Conditions or the Seller's requirements (e.g. use of colour scale other than Pantone C) shall not be considered.
9. In the case of delivery of incorrect or damaged goods, the Customer shall be entitled to a free replacement or replenishment of the goods, if the quantities delivered do not comply with the order accepted by the Seller.
10. If the verification of the complaint requires the return of the Goods to the Seller by the Customer, in case the complaint is accepted, the cost of transport is covered by the Seller and in case the complaint is unfounded - by the Customer. This also applies to the obligation to reimburse the costs of repeated shipment of Goods to the Customer after rejection of the complaint, which costs are borne by the Customer.
11. After reselling the Goods by the Customer to another recipient, the liability for defects in the Goods shall be transferred to the Customer.
12. Pursuant to Article 558 of the Civil Code, the Seller excludes the application of warranty provisions.
13. Submitting a complaint against the Goods does not release the Customer from the obligation to pay for the purchase of the Goods at the dates and in the amount indicated in the invoice, however, if the complaint is accepted in whole or in part, the Seller shall make the appropriate accounting adjustments and refunds.
14. The adjustment of the invoice and the related refund to the Customer will be made within a period not exceeding 14 days from the date of recognition of the complaint.

The Seller's liability on account of a complaint is limited to the value of the Goods plus the cost of their delivery. In particular, the Seller shall not be liable for indirect costs related to the order, e.g. costs of financing, insurance, preparation of the Goods for resale, their storage by the Customer and similar.